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View all health alerts Active 24 July 2026, 4.18pm Cyanobacteria health warning - Lake Rotoroa (Hamilton Lake) Active 30 January 2026, 1.00pm National National Travellers urged to be on alert for dengue with increased cases in the Pacific Active 22 November 2024 National National Pertussis (whooping cough) epidemic across Aotearoa New Zealand Hamilton Waikato Hospital Emergency department (ED) Tertiary birthing unit Mental health services Waikato Hospital Other hospitals in Waikato 4 Hospitals Thames Thames Hospital Emergency department (ED) Primary birthing unit Te Kuiti Te Kuiti Hospital Emergency department (ED) GP clinic Taumarunui Taumarunui Hospital Emergency department (ED) Primary birthing unit Tokoroa Tokoroa Hospital Emergency department (ED) Primary birthing unit Who can help Select the option that best describes your needs. I need 111 emergency help I need to see a doctor today I need health advice I need mental health support I am Deaf or disabled and need help I am pregnant and need help I live rurally and need help I need 111 emergency help Life-threatening emergencies In any critical or life-threatening emergency call 111 for an ambulance. Critical or life-threatening emergencies include: chest pain or tightness (they may also feel pain or tightness in their arm, jaw, neck or tummy) difficulty breathing choking sudden weakness or difficulty talking (this may be a stroke) fainting or unconsciousness (not being awake) severe pain severe bleeding or bleeding that will not stop. serious allergic reaction (anaphylaxis) severe burn. You can also go straight to an emergency department (ED). Find an ED — Healthpointexternal link When to go to ED If it is not life-threatening If you are not experiencing a life-threatening emergency, but cannot wait to see your doctor or usual healthcare provider (or you do not have one) go to an after hours or urgent medical centre. They can help with  most medical problems and accident care including: bad cuts that may need stitching sprains or minor bone breaks as many have x-ray available onsite minor head injuries You do not need an appointment but might have to wait. Find your nearest accident and urgent medical centre — Healthpointexternal link I need to see a doctor today Call Healthline for free Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers. Call Healthline: 0800 611 116external link Go to your usual GP or use Online GP Care If you are enrolled with a general practice (GP), their doctors, nurses and other team members can look after most of your healthcare. Same-day appointments may be available. If you cannot wait to see your doctor or usual healthcare provider (or you do not have one) you can book a same-day appointment through Online GP Care. These appointments usually take place through a video app or a phone call. They can prescribe medicine and send prescriptions to your nearest pharmacy.  Online GP Care Go to an after hours or urgent medical centre If you are not experiencing a life-threatening emergency, but cannot wait to see your doctor or usual healthcare provider (or you do not have one) go to an after hours or urgent medical centre. They can help with  most medical problems and accident care including: bad cuts that may need stitching sprains or minor  bone breaks as many have x-ray available on-site minor head injuries You do not need an appointment but might have to wait. Find your nearest accident and urgent medical centre — Healthpointexternal link Go to a pharmacy Get advice on medicines and common issues like: coughs and colds bladder or eye infections minor cuts and grazes emergency birth control. They can suggest over-the-counter treatment, fill prescriptions, and some give immunisations. You do not need an appointment. Find your nearest pharmacy — Healthpointexternal link What you can go to the pharmacy for Emergency contraception You can get the emergency contraceptive pill over the counter at most pharmacies, from your usual GP or healthcare provider, or from Sexual Wellbeing Aotearoa. It is most effective if you take it within 24 hours after unprotected sex, but it can prevent pregnancy if taken up to 3 days after. Find a pharmacy that provides the emergency contraceptive pill — Healthpointexternal link Find a clinic — Sexual Wellbeing Aotearoaexternal link I need health advice Call Healthline for free Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers. Call Healthline: 0800 611 116 Go to a pharmacy Get advice on medicines and common issues like: coughs and colds bladder or eye infections minor cuts and grazes emergency birth control. They can suggest over-the-counter treatment, fill prescriptions, and some give immunisations. You do not need an appointment. What you can go to the pharmacy for Find your nearest pharmacy — Healthpointexternal link Go to your usual GP or use Online GP Care If you are enrolled with a general practice (GP), their doctors, nurses and other team members can look after most of your healthcare. Call to get advice or make an appointment. If you cannot wait to see your doctor or usual healthcare provider (or you do not have one) you can book an appointment through Online GP Care. These appointments usually take place through a video app or a phone call. They can prescribe medicine and send prescriptions to your nearest pharmacy.  Online GP Care Find a GP taking enrolments — Healthpointexternal link Find information online There are lots of New Zealand health websites that can help with generic health concerns such as symptoms and treatments.
 Search this website Visit KidsHealth I need mental health support Urgent mental health support If you, or someone you know, needs immediate help: call 111 go to your nearest emergency department (ED) contact your local mental health crisis assessment team Find your nearest ED — Healthpointexternal link Mental health and addictions — Healthpointexternal link Talk to someone in person Book an appointment with your usual GP or healthcare provider, or talk to a trusted healthcare professional. They can help you through next steps, including referrals to mental health services. Māori, Pacific People and 12 to 24-year-olds can access free mental health services with no referral. Visit the Access and Choice website to find out how.  Access and Choiceexternal link Call a helpline Free call or text 1737 24 hours a day, 7 days a week to talk with a trained counsellor. This service is free and confidential. Call or text 1737external link Visit a mental health website depression.org.nz provides information, validation and practical advice for those navigating depression and anxiety. depression.org.nzexternal link The Mental Health Foundation has lots of advice on how to find support for different circumstances as well as information about different mental health conditions. Mental Health Foundationexternal link I am Deaf or disabled and need help Get emergency help In an emergency,  call 111external link If you are Deaf, hard of hearing or have difficulty hearing or speaking on the phone, you can register for the 111 TXT service.    Emergency help and 111 TXTexternal link     Call Healthline for free Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers. Call Healthline: 0800 611 116external link NZ Relay support is available for people who are Deaf, hearing impaired, Deafblind, or speech impaired.  NZ Relay Servicesexternal link Get support with healthcare access If you are disabled, Deaf, hard of hearing, Deafblind, or have communication, mobility, or accessibility needs, support is available to help you access healthcare services. You can request interpreters, communication support, accessible information, and other assistance for appointments or hospital visits.  Services for Deaf and disabled people Find disability services and support Disability support services are provided by the Ministry of Social Development. Hearing and vision services – Disability Support Servicesexternal link Get information about disability supports, services, equipment, carers, and community resources available through Whaikaha | Ministry of Disabled People. Whaikaha | Ministry of Disabled Peopleexternal link I am pregnant and need help In an emergency If you are concerned about yourself or your pēpi contact your midwife or doctor straight away.  If you do not have a midwife or doctor, go to the emergency department if you are experiencing any of these symptoms: heavy bleeding (soaking pads) passing blood clots having pain. Find your nearest ED — Healthpointexternal link Pregnancy advice Talk to your midwife or doctor if you have any concerns or questions. If you do not have a midwife, you can search for one on the Find your midwife website. The New Zealand College of Midwives website also has lots of information and resources. Find your midwifeexternal link New Zealand College of Midwivesexternal link If you do not have a midwife or doctor, you can call Healthline. Healthline provides a 24 hour, 7 days a week, free over-the-phone health service you can call for trusted health advice, information and treatment from professional healthcare providers. Call Healthline: 0800 611 116external link Emergency contraception You can get the emergency contraceptive pill over the counter at most pharmacies or from your usual GP or healthcare provider. If you are 22 or under, you can get it free from a Sexual Wellbeing Aoteroa clinic. It is is most effective if you take it within 24 hours after unprotected sex, but it can prevent pregnancy if taken up to 3 days after. Find a pharmacy that provides the emergency contraceptive pill — Healthpointexternal link Find a clinic — Sexual Wellbeing Aotearoaexternal link If your pregnancy is unplanned If you are thinking about having an abortion, DECIDE has the information you need about abortion services, abortion care, and how to find a provider near you.  DECIDEexternal link I live rurally and need help Rural communities look out for each other — but there are still plenty of ways to get the help you need. In an emergency Always call 111 if someone is seriously unwell, injured, or in danger. Our emergency services will assess the situation and send the right type of help. This may include: sending an ambulance giving advice about other care options.  Ambulance services in rural communities Ambulance services are an important part of health care in rural New Zealand. In many areas, the ambulance may be your first, or only, emergency health provider. Hato Hone St John and Wellington Free Ambulance respond to emergencies across the country, providing care at the scene and transporting people when needed. Paramedics can assess and treat people on the spot, and in some situations, they may be able to treat you at home without taking you to hospital.  In smaller or remote communities, trained volunteer ambulance officers or first responders may arrive first to provide initial care until the ambulance gets there. These volunteers are local community members who are trained to help in emergencies. If you are unsure what to do, call 111. The team will assess your situation and make sure the right help is sent to you.  Air ambulance services In some parts of Aotearoa New Zealand, air ambulances — helicopters or fixed-wing aircraft — are used to get people the care they need when road access is limited or when specialist care is urgently required. These services are coordinated by clinical teams who assess each situation and send air support if needed. Air ambulances are staffed by highly trained medical teams and are equipped to care for people with serious or complex conditions. They are often the fastest way to reach hospital care from remote or isolated locations.  For advice Call Healthline for free Healthline is a free service you can call 24 hours a day, 7 days a week. You will speak with trained health professionals who can give trusted advice, information, or help you decide what to do next. Call Healthline: 0800 611 116 National Poisons Centre helpline Call 0800 764 766 (0800 POISON) for free, 24/7 advice about:   medicines chemicals bites and stings plants and fungi.  Call: 0800 764 766 Go to a pharmacy Some rural pharmacies can offer a wide range of services — not just dispensing medicine. They may also help with: minor infections (like bladder or eye infections) coughs, colds, and sore throats cuts, grazes, or minor burns mole removals and minor procedures emergency contraception. Many pharmacies can also give immunisations and offer over-the-counter advice with no appointment needed.  Find your nearest pharmacy — Healthpointexternal link Doctor appointments Ka Ora Telecare for rural communities Ka Ora Telecare is a free after-hours video and phone health service for those who live in or are visiting a rural location. It is free to speak to a nurse, and all appointments are free for tamariki under 14 years old.  Call Ka Ora: 0800 252 672external link Ka Ora Online GP Care If you cannot wait to see your usual healthcare provider (such as you GP) or you do not have one, you can book a same-day video or phone appointment with an online doctor. They can prescribe medicine and send prescriptions to your local pharmacy. Online GP Care Support for mental health Rural Support Trust Rural Support Trust (RST) are a nationwide network, run by local people, to help farming families and rural communities. Talk with someone who understands rural life and can provide support, advice, or practical help. Call: 0800 787 254 Rural Support Trustexternal link 1737 — Need to talk? Call or text 1737 any time, day or night, to talk with a trained counsellor. It is free and confidential. Call or text: 1737 Community services in Waikato After hours and urgent medical centres — Healthpoint external link Cancer services Children's hearing and vision Children's ear clinic Community nurses Diabetes Disability support Eye care — Healthpoint external link Emergency contraception — Healthpoint external link GP/doctor — Healthpoint external link Immunisation clinics Maternity and newborn Māori health services Hauora Māori providers — Healthpoint external link Mental health services — Healthpoint external link Online hospital appointments (Telehealth) Oral health Pharmacies — Healthpoint external link Services for older people Sexual health Feedback How was the care you or your whānau received at our healthcare providers in Waikato? We welcome feedback, compliments or complaints to help us get things right. Waikato feedback, complaints, and compliments form Phone 07 834 3612 Email WKFeedback@tewhatuora.govt.nz If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area. Surgery in Waikato What to expect when having surgery or a procedure at Waikato Hospital, and how you and your whānau can prepare for this. Surgery in Waikato Waikato news All news News New investment strengthens mental health and addiction support for young people 4 August 2026 Multiple regions News Critical care staff honour patients through new memorial service 31 July 2026 Waikato Media Release Peer support in Waikato ED improving outcomes and patient experience 31 July 2026 Waikato Health careers in Waikato Known for its underground wonders, black sand surf beaches and rolling green hills, the Waikato region offers a wealth of nature-based activities and attractions surrounding a vibrant city hub. Careers in Waikato Volunteers We welcome volunteers to help support patients and staff at our hospitals and health facilities. Here is how you can help in your region. Volunteering is an opportunity to support your community hospital or healthcare facility by sharing your skills and experience. It offers people the chance to grow, learn, make new friends, exchange ideas and feel valued. Volunteers Making a donation or bequest Donating or leaving a gift to a health organisation helps improve the health and wellbeing of communities. Your support provides essential resources and services for patients and families, funds health projects and education, and may be managed directly or through a local trust or foundation. 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